Had a hiccup with delivery; one bag was delivered when I ordered and paid for two. With one phone call, I was provided a tracking number for the replacement, along with a wallet for the inconvenience. Customer service and the rapid response to mediate issues is superb. Will definitely continue to purchase from this company.
Hi Mario, thank you so much for your kind words! We're glad we could resolve the issue quickly and that you're happy with our service. We look forward to serving you again soon!
The bag is great, looks great and you can definitely feel the quality in the leather. Love the color also! Finally decided to ditch the backpack and move to a fantastic leather bag, not looking back.
Hi Dennis, we're thrilled to hear you love the Kasilof Messenger! Thanks so much for sharing your wonderful feedback. Enjoy your new bag!
Great quality bag. Awesome leather. Perfect for electricians. Very happy will have for a long time.
I received a Denali duffle as a gift which I used all throughout a month long trip in Europe, traveling hostel to hostel and it was a great bag to have with me. It looks great and feels very sturdy. Sadly my zipper pull broke by the metal but after reaching out to the company for support they were quick to offer to send me a completely new bag as long as I sent in my old one. So after my trip, I sent mine it and they sent me a replacement. They paid for shipping and handled it very quickly. Would highly recommend their product, as well as their customer support.
Hi Tyler, we're thrilled to hear you had such a positive experience with both our duffel and customer support! Thank you for recommending us and for sharing your adventure. Safe travels in the future!
New tote for my wife. She loves this thing and carries just about everything.
The canvas and leather is buy-it-for-life quality but the zipper is terrible. Combined with the weak warranty and very high price tag leaves a lot to be desired. The warranty tells me this company doesn’t stand behind the quality they’re putting out. The color I wanted was out of stock for a significant amount of time and I had to get one I didn’t like as much.
Thank you for taking the time to share your honest feedback. We're sorry to hear you haven't had the experience you were hoping for.
We do stand behind the quality of our products, and if you've experienced an issue with the zipper, we'd love the opportunity to take a closer look and see how we can help. Please reach out to us at support@kodiakleather.com with a few photos of the issue, and our team will be happy to review it with you.
We also apologize that the color you wanted was out of stock for an extended period. We understand how disappointing that can be, especially when you've had your heart set on a specific option. We appreciate your feedback and hope we'll have the chance to make things right
After doing lots of research I found the exact size and style I wanted. This bag is top notch quality and they shipped it super fast. I’m happy with my purchase. I would highly recommend this company
The bag is handsome but a bit smaller than expected. Overall a solid value for the money.
The co-pilot bag is exactly what I needed! Multiple compartments to hold everything I need for the office, but not too large for travel.overall great bag! Love the leather!
We are writing to convey our utmost satisfaction with this product. Its superior quality and meticulous craftsmanship are truly commendable, setting a high standard. Furthermore, the inherent and authentic scent of the leather greatly enhanced our overall appreciation, signaling genuine material and excellent production.
I traveled out West all summer and ordered this bag because the size and style was what I needed. When I received it, I was 1000% excited and relieved. It was more than I could ever imagine. I bought a second one right away in sage.
The bag is great , for my purposes I could have gone to smaller size pack but oh well. Appears to be quality and I love the initial impression. I’ve only had it for 14 days so a better review would be a year from now after some use.
Huge shoutout to Kodiak Leather! I bought one of their bags, and the overall quality and beauty are just stunning. It is rugged, flawlessly crafted, and exactly the kind of showstopper piece you hope for.
I did run into a small issue with my bag, but their customer service team was unbelievable. They went completely above and beyond to make sure I was taken care of, delivering a level of support that is better than almost any other I've ever experienced. They were totally dedicated to fixing the problem and made everything right instantly, with zero hassle. It’s rare to find a company that genuinely cares this much.
Also, I have to mention that I own one of their wallets and it is hands-down the best wallet I’ve ever had. The feel of the leather is amazing—thick, premium, and it just breaks in perfectly in your hands.
If you want gorgeous leather goods from a brand with true integrity, look no further!
Hi Jim, thank you so much for your wonderful review! We're thrilled to hear you love the Buffalo Leather Pilot Bag and your wallet, and that our team could provide the support you deserve. Your kind words mean a lot to us. Looking forward to serving you again!
Hello.
I received this bag and was blown away! From the thoughtfulness of design, craftsmanship, quality of materials, originality of accent placement, etc… form/function are equally as grand. Perfect in dimensional size and capacity, this is a truly go anywhere, do anything, any time piece of kit. I’m currently looking for my next Kodiak product to add to EDC. I highly recommend this company and its products.
Thank you,
DW
THE COMPUTER COMPARTMENT IS JUST A SMIDGE TOO SMALL. WON'T ZIP CLOSED WITH COMPUTER IN IT
Paid for the return option as i was purchasing as a gift. Now trying to return and unable to return.
Hi Lacie, we're sorry to hear about the trouble. That is definitely not the experience we want for our customers! Please contact our support team at support@kodiakleather.com so we can assist you with your return process promptly. Thank you for your patience!
The customer service, warranty and the product are above and beyond, amazing
Amazing bag, I wanted something other than a backpack and this has met and exceeded all my expectations. Very comfortable to carry and professional, can't wait to enjoy this for many years. Highly recommend
We did not receive our bag, as I stated in my previous review. Kodiak followed through after reading my review. They immediately reached out, and sent the bag. EXCELLENT customer, and a beautiful bag. Well worth the wait. Thank you Kodiak! We will be back!
